IT Support Analyst – Application Operations
New
J
JobgetherBanking technology
Listing location: IndiaContract
Salary not disclosed
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Job Details
- Languages
- Very good German and English communication skills, both written and spoken.
- Required Skills
- SQLJiraConfluence
Requirements
- Have previous experience in IT application support, application operations, or a similar role.
- Bring a solid understanding of incident management, problem management, troubleshooting methods, and IT service management processes.
- Have experience with IT service management and documentation tools, particularly Jira and Confluence.
- Understand application environments, system configurations, monitoring processes, and software troubleshooting.
- Demonstrate analytical and problem-solving skills for investigating complex application issues and developing practical solutions.
- Communicate very well in German and English, both verbally and in writing.
- Be able to collaborate with technical teams, business stakeholders, and external software providers.
- Be able to learn banking applications quickly and manage competing priorities in a structured manner.
- Experience with monitoring tools, particularly Splunk, is advantageous.
- Basic SQL knowledge for troubleshooting and data analysis is advantageous.
- Familiarity with banking applications, financial services regulations, and IT security policies is a plus.
Responsibilities
- Analyze recurring IT incidents, identify root causes, and implement corrective measures.
- Investigate, reproduce, and troubleshoot application errors in test environments with developers, vendors, and internal teams.
- Monitor banking applications and IT systems, and improve monitoring processes.
- Configure and administer banking applications, particularly OpenLease, including settings, workflows, and user roles.
- Provide first- and second-level application support and contribute to major incident management.
- Process user access requests and maintain permissions according to internal security policies.
- Document investigations, workarounds, configuration changes, and incident resolutions in the knowledge base.
- Support continuous improvement across application operations, incident management, monitoring, and IT service delivery.
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