Staff Product Manager, Retail Experiences
New
P
PENN Entertainment, Inc.Gaming and entertainment
Remote, United StatesFull-TimeStaff
Salary165,000 - 195,000 USD per year
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Job Details
- Experience
- 7+ years of product management experience
- Required Skills
- Product ManagementA/B testing
Requirements
- Have 7+ years of product management experience.
- Have a track record owning consumer mobile or digital products from strategy through launch and iteration at scale.
- Have experience building guest-, customer-, or member-facing products that connect digital and physical experiences.
- Demonstrate strong product judgment and end-user empathy, including translating research and journey mapping into priorities.
- Have experience defining product vision and strategy and translating them into focused roadmaps.
- Have experience leading cross-functional teams through influence in an agile environment.
- Be familiar with iOS and Android release processes and content management and configuration tools used for go-to-market delivery.
- Have technical fluency and experience partnering with Engineering on APIs, integrations, and platform architecture.
- Have experience using A/B testing, analytics, and measurement to understand impact and optimize investments.
- Have experience with operations-heavy, multi-location organizations and driving adoption among frontline teams.
- Hospitality technology or regulated-industry experience, such as gaming or financial services, is a plus.
Responsibilities
- Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences.
- Own product areas end to end, from discovery through launch and iteration.
- Map the on-property guest journey and turn friction points and opportunities into prioritized product bets.
- Build digital features connected to the physical environment, including location-aware experiences, property services, personalized offers, and loyalty recognition.
- Partner with product teams across Growth, Core, and Hospitality to create a user-centric experience.
- Work with Retail Operations and property teams to understand frontline needs, pilot capabilities, and scale rollouts.
- Partner with Engineering on property-system, hardware, and third-party integrations, and own the mobile release process with delivery teams.
- Develop go-to-market and adoption plans, including content, communications, and in-property activation.
- Use research, behavioral data, competitive analysis, and experimentation to prioritize and measure impact.
- Align stakeholders across product, engineering, design, data, marketing, operations, compliance, finance, and property teams.
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