Customer Service Agent

New

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, Shifts between 9:00am-6:00pm (EST); paid training typically 9:00am-6:00pm Mon-Fri (EST)Full-TimeJunior

Salary15 USD per hour

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Job Details

Languages: Must be able to speak, read, write and understand English
Experience: 1 year of customer service or customer support experience; 1 year of previous call center or office background experience required
Required Skills: Microsoft ExcelCustomer serviceActive listeningCustomer support

Requirements

Have 1 year of customer service or customer support experience.
Have 1 year of previous call center or office background experience.
Be at least 18 years of age.
Be able to speak, read, write, and understand English.
Use multiple browsers and systems effectively, including with dual monitors.
Work independently and learn quickly.
Demonstrate strong phone and verbal communication skills and active listening.
Maintain composure in challenging situations and adapt to different personality types.
Have verified, secure, reliable, dedicated high-speed internet and an established dedicated work area with a direct LAN connection.
Complete a background check and drug screen, as applicable with state and federal laws.
A high school diploma or GED is preferred.
Experience with Outlook, Word, and Excel is preferred; knowledge of CRM systems and prior remote work experience are a plus.

Responsibilities

Address customer questions and concerns about products and services by phone, email, and chat.
Manage large amounts of inbound calls in a timely manner.
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Identify upsell and cross-sell opportunities.
Participate in efforts to support customer satisfaction and maintain quality.
Complete training sessions and cross-train as requested.
Maintain punctuality and attendance at scheduled times.
Protect confidential information and follow company security policies.

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