Customer Service Associate
New
I
IonTuitionStudent loan counseling
This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, VA, WI, Training during the first two weeks is Monday–Friday between 8 am and 5 pm CST.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMultitaskingCRM
Requirements
- Have a high school diploma or equivalent.
- Bring experience in debt collection or student loan repayment; this experience is preferred.
- Have experience with high-volume inbound and outbound calls; this experience is preferred.
- Establish and maintain rapport with customers through effective communication and timely follow-up.
- Pay close attention to detail.
- Prioritize and multitask in a fast-paced, deadline-driven environment.
- Navigate technical devices and systems.
- Troubleshoot common computer issues.
- Have reliable internet access.
Responsibilities
- Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
- Provide timely, accurate, and professional assistance with customer inquiries.
- Document and update customer information in the CRM system.
- Follow escalation procedures and company policies to resolve inquiries.
- Maintain compliance with federal, state, and client requirements.
- Apply training materials and share knowledge with team members.
- Meet or exceed performance metrics and KPIs.
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