Bilingual Caseworker
New
J
JobgetherHealthcare reimbursement
Work remotely from eligible locations in Quebec, British Columbia, Alberta, or Manitoba.Full-TimeJunior
Salary45,900 - 71,940 CAD per year
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Job Details
- Languages
- Professional proficiency in both Canadian French and English.
- Experience
- At least one year of experience in customer service, case management, administrative support, or a related role.
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- Hold a diploma or degree in business administration, accounting, computer science, or a related field, or have an equivalent combination of education and experience.
- Have at least one year of experience in customer service, case management, administrative support, or a related role.
- Demonstrate professional proficiency in both Canadian French and English, in written and verbal communication.
- Have working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other relevant office applications.
- Bring strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
- Demonstrate analytical and problem-solving abilities.
- Be able to manage documentation, follow established procedures, and maintain accurate records in a fast-paced operational environment.
- Experience in the healthcare or pharmaceutical industry is an asset.
- Financial awareness and numerical skills are assets.
Responsibilities
- Support reimbursement processes by handling coverage-related requests accurately and within established timelines.
- Coordinate benefits documentation, case updates, follow-ups, and reimbursement-related communications.
- Identify and resolve routine reimbursement issues, missing documentation, and workflow exceptions.
- Maintain accurate case files, reimbursement records, and system updates.
- Monitor recurring reimbursement issues, emerging trends, and potential escalation indicators.
- Collaborate with internal teams, healthcare providers, patients, and other stakeholders to clarify reimbursement requirements and facilitate case resolution.
- Contribute to process improvements, workflow updates, and operational initiatives for patient support services.
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