Patient Support Specialist, MA
New
W
Ways2WellHealthcare
United States, Monday–Friday, 8am–5pm CentralFull-TimeMiddle
Salary25 USD per hour
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Job Details
- Experience
- 3 years of experience in a healthcare environment
- Required Skills
- A/B testingEHRHIPAA
Requirements
- Hold a Certified Medical Assistant (CMA) certification.
- Have 3 years of experience in a healthcare environment.
- Understand medical terminology, lab testing, and treatment workflows.
- Be proficient in EHR systems, telehealth platforms, and Microsoft Teams.
- Be able to manage multiple responsibilities in a fast-paced, changing workflow.
- Be able to work independently and adapt to evolving technologies and processes.
- Maintain a home office or dedicated workspace in the remote work environment.
- Have reliable high-speed internet and maintain a distraction-free, professional background for video calls.
- Work Monday–Friday, 8am–5pm Central.
- Previous remote work experience is preferred.
Responsibilities
- Provide digital and phone-based support to patients.
- Guide patients through treatment plans, lab work, and next steps.
- Review and interpret lab results under provider guidance and order lab work as directed.
- Gather medical history and discuss lab results and potential therapies with patients.
- Schedule and coordinate telehealth appointments, follow-ups, and lab draws.
- Maintain accurate documentation in the Electronic Health Record (EHR) system.
- Coordinate communication between patients and healthcare providers.
- Identify, prioritize, and escalate urgent or complex patient concerns.
- Provide information about available therapies and health optimization options.
- Meet KPIs and SLAs and collaborate with teammates using Microsoft Teams.
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