O500 Source Document Analyst
New
C
Cigna HealthcareHealthcare benefits
United StatesFull-TimeJunior
SalaryHourly rate of 23 - 35 USD / hourly
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Job Details
- Experience
- 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience - preferred; 2+ years of experience working with matrix partner relationships and effectively resolving issues - required; 2+ years of experience with multiple software and system-based applications, including database and spreadsheets - preferred
- Required Skills
- Project ManagementMicrosoft Excel
Requirements
- High school diploma or GED required.
- At least 2 years of experience working with matrix partner relationships and effectively resolving issues required.
- Proficiency with Microsoft Office products, including Excel, Outlook, and Word, required.
- Ability to independently manage divergent priorities and client expectations to reach mutually acceptable solutions required.
- At least 1 year of experience with Cigna administrative capabilities, including benefits, eligibility, ID cards, or customer services, preferred.
- At least 2 years of experience with multiple software and system-based applications, including databases and spreadsheets, preferred.
- Project management experience preferred.
- For occasional or permanent work from home, an internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload is required.
Responsibilities
- Review prior-year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista.
- Review complex issues that could affect client benefit summaries or create system discrepancies for the Implementation team.
- Create discrepancy reports highlighting issues that could delay client implementation.
- Apply benefit standards across dental, vision, and medical benefit summaries and SBCs.
- Maintain source documents through the document storage process.
- Compare source documents using Cigna’s Quic Tool process.
- Map client SBCs to MyCigna.com via Cigna’s internal process using Facets.
- Support end-to-end audits to identify source document discrepancies.
- Produce work fallout reports and coordinate maintenance updates with Benefit Summary Analyst and Quality Reviews.
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