Participant Benefits Services Specialist
New
C
ConduentBenefits administration
Work From Home- United StatesFull-Time
Salary16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceTime ManagementWritten communicationVerbal communication
Requirements
- Demonstrate strong verbal and written communication, listening, and interpersonal skills.
- Pay close attention to detail and explain information clearly and professionally.
- Have basic computer skills and the ability to learn new systems and processes.
- Demonstrate strong organizational and time-management skills.
- Work independently, follow detailed procedures, and adapt to client-specific requirements.
- Maintain reliable attendance and punctuality and meet established performance expectations.
- Be available for a full-time, Monday-through-Friday schedule with scheduled hours between 8:00 AM and 10:00 PM.
- Complete approximately 7–8 weeks of virtual training.
- Meet home internet requirements: at least 25 Mbps download, at least 5 Mbps upload, ping of 175 ms or less, and the ability to connect to a modem/router by Ethernet cable.
- Benefits administration, defined benefit pension plans, retirement services, customer service, or call center experience is preferred; familiarity with pension terminology, plan provisions, or participant support is a plus.
Responsibilities
- Answer participant questions about benefits, plan provisions, and available options.
- Research inquiries and complete transactions.
- Explain required forms and processes to participants.
- Complete callbacks promptly and escalate issues when appropriate.
- Document participant interactions accurately in the case management system.
- Follow client-specific procedures and meet quality, accuracy, productivity, and timeliness standards.
- Protect confidential participant information and comply with company, client, privacy, and security requirements.
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