Customer Service Specialist
New
A
Alter Brewing CompanyCraft brewing
Remote (US / Headquartered out of Downers Grove, IL)Full-TimeJunior
Salary42,000 - 52,000 USD per year
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Job Details
- Experience
- 1 to 3 years of experience in a customer service, hospitality, guest relations, or support role
- Required Skills
- Customer serviceHubSpotZendesk
Requirements
- Have 1 to 3 years of experience in customer service, hospitality, guest relations, or a support role.
- Bring excellent written and verbal communication skills and a friendly, professional tone.
- Be comfortable using CRM platforms such as TalentLyft, Zendesk, or HubSpot.
- Be comfortable using point-of-sale systems such as Toast, e-commerce portals, and online reservation software.
- Have a dedicated home office and reliable high-speed internet for phone and digital communications.
- Be able to multitask, de-escalate guest concerns, and find proactive solutions independently.
- Remote support, e-commerce, restaurant, or craft beer operations experience is a plus.
- Have an interest in learning about craft beer, food pairings, and the hospitality industry.
Responsibilities
- Respond to guest inquiries by email, phone, web forms, and social media about taproom hours, beer availability, reservations, and general information.
- Field private event inquiries, provide initial pricing and availability details, and maintain scheduling logs.
- Process and track merchandise and beer pickup orders, digital gift card inquiries, and shipping or order adjustments.
- Support Alter Rewards and Mug Club members with account setup, reward redemptions, and point updates.
- Log guest feedback, identify recurring trends, and collaborate with taproom managers and kitchen leadership on the guest experience.
- Maintain accurate, up-to-date documentation in the CRM/support platform.
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