AWS Solution Architect
New
N
NeuraFlash, Part of AccentureContact center cloud
Source API remote eligibility restrictions: United StatesFull-Time
Salary87,400 - 266,300 USD per year
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Job Details
- Required Skills
- WebRTCAWS LambdaCloudFormation
Requirements
- Customer-facing contact center experience.
- Experience building integrations across workforce management (WFM), CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Hands-on scripting or coding experience, such as Python, Java, C#, .NET, or Node.js.
- API integration experience and strong troubleshooting and debugging skills.
- Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
- Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
- Contact center architecture knowledge and advanced AWS services and cloud architecture knowledge.
- Experience in technology or software sales, pre-sales, or consulting.
- Salesforce knowledge and familiarity with Salesforce Service Cloud.
- Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio.
- Experience with workforce management solutions, outbound dialers, and campaign management.
- Knowledge of Agile and Scrum software development methodologies.
- AWS Cloud Practitioner certification.
- AWS Developer Associate or Professional, AWS Solution Architect or Professional, or Salesforce Certified Administrator certification.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Assess technology and conduct audits to evaluate moving to the AWS Connect platform.
- Facilitate business process reviews to identify customer requirements and processes.
- Lead customer discovery, develop project ROI, and present delivery estimates.
- Translate customer requirements into contact center designs using best practices and AWS services.
- Oversee and mentor technical teams delivering Salesforce and AWS Cloud solutions.
- Coordinate technical teams and business stakeholders, managing communications, expectations, and priorities.
- Lead contact center vision and strategy discussions with customer leadership.
- Deliver end-user training and documentation.
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