Senior AR Specialist

New
P
Primo BrandsBranded beverages
Remote; work schedule will be on EST schedule. Source API remote eligibility restrictions: United States, EST scheduleFull-TimeSenior
Salary22.87 - 34.28 USD per hour
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Job Details

Languages
Candidates must possess strong English language skills.
Experience
3-5 years of experience working within RMS preferred
Required Skills
SAPMicrosoft Excel

Requirements

  • Have advanced Microsoft Excel skills.
  • Have 3–5 years of experience working within RMS; this experience is preferred.
  • Have a high school diploma, GED, or equivalent work experience.
  • Possess strong English language skills for customer communication and collaboration.
  • Provide hands-on, tailored support for complex customer needs.
  • Build customer relationships and support customer billing needs.
  • Prioritize workload effectively and work independently.
  • Demonstrate strong decision-making and problem-solving ability.
  • Have a proven track record of dependability, flexibility, and exceptional organizational skills.

Responsibilities

  • Manage an assigned customer portfolio averaging $3MM in accounts receivable and provide tailored end-to-end customer support.
  • Work with accounts payable departments at commercial customers to request payment on past-due balances and foster customer relationships.
  • Collect and accurately record payments, and reconcile them using internal and external systems.
  • Resolve customer payment issues at their root cause and support complex invoice issue resolution.
  • Create customer-specific invoices and complete invoice revisions in compliance with applicable standards.
  • Generate and analyze reports on past-due trends and other issues, and coordinate root-cause resolution with appropriate parties.
  • Support customers’ ongoing billing needs and partner with sales colleagues to provide customer support.
  • Use SAP, web portals, vendor payment portals, banking portals, and other systems to manage accounts and billing.
  • Partner with Operations to support cash collection compliance and resolve escalated financial variances.
  • Maintain customer account master data, including pricing, exemptions, and restrictions, and work independently toward monthly KPIs.
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22.87 - 34.28 USD per hour
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