Digital Health Care Coordinator
New
A
AltroDigital health
US-based, remote; Must be based in and work from the United States, Morning ET hours required; morning availability Eastern Time requiredContractMiddle
Salary25 - 40 USD per hour
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Job Details
- Languages
- Bilingual written and spoken communication with US-based English- and Spanish-speaking patients and partners; professional Spanish fluency (spoken and written) is a nice to have.
- Experience
- 4+ years of clinical experience, including at least 1 year at a digital health company with async patient communication.
- Required Skills
- HIPAA
Requirements
- Have an MA, LVN/LPN, RN, or clinical coordinator background.
- Have 4+ years of clinical experience, including at least 1 year at a digital health company with asynchronous patient communication.
- Be able to communicate in writing and speech with English- and Spanish-speaking patients and partners.
- Maintain a reliable schedule and be available during morning Eastern Time hours.
- Be detail-oriented and document work as it happens.
- Be willing to sign a BAA and complete a background check before starting.
- Have prior HIPAA training or be willing to complete it before starting.
- Keep all patient communication in company systems.
- Experience with EHRs, telehealth platforms, or pharmacy/lab portals is a plus.
- Professional Spanish fluency, weekend availability, and experience in concierge clinics, digital health, DTC health, functional or longevity medicine, peptides, hormone optimization, or high-touch consumer customer service are additional advantages.
Responsibilities
- Execute established clinical workflows for order processing, patient communication, and care coordination.
- Flag deviations from clinical protocols and escalate them appropriately.
- Monitor the daily order queue and at-risk orders.
- Coordinate with labs and pharmacies to keep order fulfillment moving.
- Escalate potential order delays before they occur.
- Triage inbound asynchronous patient messages and respond in a warm, clinically sound voice.
- Handle the patient phone line and determine when to answer, escalate, or involve a clinician.
- Support care coordination across clinical, fulfillment, and partner teams by providing clinical clarifications.
- Maintain clean handoffs and document work as it happens.
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