Care Coordinator, Supervisor
J
JobgetherHealthcare services
Based in the United States, Pacific Time Zone hoursFull-TimeManager
Salary83,520 - 104,400 USD per year
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Job Details
- Experience
- At least 4 years of experience in care coordination, case management, social work, community outreach, healthcare services, or a related field; at least 2 years of supervisory, team lead, or people management experience.
- Required Skills
- HIPAA
Requirements
- Have at least 4 years of experience in care coordination, case management, social work, community outreach, healthcare services, or a related field.
- Have at least 2 years of supervisory, team lead, or people management experience in healthcare, human services, care coordination, or a related environment.
- Hold an associate degree in human services, healthcare, social services, behavioral health, or a related field, or have equivalent experience.
- Candidates without a degree may qualify with at least 6 years of relevant experience, including at least 5 years in healthcare.
- A bachelor's degree is preferred.
- Have experience overseeing or supporting high-volume inbound and outbound call operations.
- Understand local and state healthcare programs, Medicaid/Medi-Cal services, and community-based resources.
- Be able to monitor productivity, manage workloads, meet operational targets, and maintain service quality.
- Have experience assisting people who face barriers to accessing healthcare or social services.
- Understand confidentiality, ethical practices, HIPAA requirements, and healthcare privacy standards.
- Be able to work independently, organize competing priorities, and supervise a fully remote team.
Responsibilities
- Lead daily care coordination operations, assign workloads, manage caseloads, and prioritize activities.
- Coach and develop Care Coordinators through feedback, performance reviews, onboarding, and training.
- Monitor productivity, call volumes, service levels, outreach, referrals, and documentation quality.
- Oversee coordination of care transitions, provider referrals, appointments, transportation, and follow-up services.
- Guide staff in identifying appropriate fee-for-service providers based on member needs and service requirements.
- Resolve escalated member concerns, provider challenges, and barriers to service access.
- Collaborate with healthcare providers, internal teams, external agencies, and interdisciplinary partners.
- Ensure member interactions, referrals, appointments, and follow-up are documented accurately and comply with privacy and HIPAA requirements.
- Identify service gaps and workflow challenges, then recommend and implement improvements.
- Manage schedules, staffing requirements, and workload distribution to maintain operational coverage.
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