Senior Training Specialist
New
T
TalkspaceMental healthcare
Location: New York, NY (Remote), This is a remote position based on Eastern time.Full-TimeSenior
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 3–5+ years of experience in instructional design, training, learning and development, or a related field.
- Required Skills
- Project ManagementData Analysis
Requirements
- Hold a bachelor’s degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered.
- Have 3–5+ years of experience in instructional design, training, learning and development, or a related field.
- Have experience designing and delivering training for adult learners.
- Have experience creating self-paced eLearning and instructor-led training.
- Have experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms.
- Have experience with Learning Management Systems.
- Bring strong facilitation, communication, project management, and organizational skills.
- Be able to translate complex processes and information into clear, engaging learning experiences.
- Use a data-driven approach to evaluate training effectiveness and identify opportunities for improvement.
- Healthcare, behavioral health, customer support, contact center, or operations experience is preferred.
Responsibilities
- Design, develop, and maintain training programs for Client Support and Provider Support, including onboarding, role-specific training, certifications, process and system training, and ongoing upskilling.
- Create learning materials such as self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities.
- Review and refresh curriculum using learner feedback, performance data, process changes, and evolving business needs.
- Facilitate live and virtual training, new-hire nesting, demonstrations, guided practice, and other learning experiences.
- Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and other internal systems.
- Coordinate training schedules and maintain documentation and learner completion and performance information.
- Evaluate training effectiveness, identify knowledge and skill gaps, and recommend learning interventions using assessments, feedback, and operational data.
- Maintain skill assessments and skill matrices, and communicate training initiatives, outcomes, and improvement opportunities to stakeholders.
- Partner with support leadership, SMEs, and cross-functional partners to develop learning strategies and translate processes, workflows, systems, and business requirements into learning experiences.
- Support teams through organizational, process, and system changes, and contribute to training standards and broader learning initiatives.
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