Client Relations & Collections Specialist
New
U
UtiliSave, LLCUtility bill auditing
You must reside in the United States within one hour of the Eastern Time Zone., Standard hours of 9:00 a.m. to 6:00 p.m. Eastern Time; must reside within one hour of the Eastern Time Zone.Full-TimeJunior
Salary35,000 - 40,000 USD per year
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Job Details
- Experience
- 1+ years of experience in client service, account management, collections, accounts receivable, or a similar role.
- Required Skills
- Microsoft ExcelNegotiationAccount Management
Requirements
- Have 1+ years of experience in client service, account management, collections, accounts receivable, or a similar role.
- Hold a bachelor's degree.
- Demonstrate excellent written and verbal communication across phone, email, and video.
- Be comfortable negotiating with past-due accounts while maintaining the client relationship.
- Have strong attention to detail and organizational discipline.
- Be able to manage multiple clients and projects without losing track or missing steps.
- Be able to work independently once expectations are clear and collaborate when needed.
- Demonstrate strong research, follow-through, and problem-solving skills.
- Have strong proficiency in AI tools, Microsoft Outlook, Excel, and Word, and comfort with common online collaboration tools.
- Maintain a professional, distraction-free workspace and be reliably online, on time, and reachable during business hours.
- Reside in the United States within one hour of the Eastern Time Zone.
- Be permanently authorized to work in the U.S. as a citizen or lawful permanent resident.
Responsibilities
- Act as the primary contact for client inquiries and ensure requests are handled promptly.
- Communicate with clients on a near day-to-day basis and strengthen retention through email, meetings, phone calls, and networking.
- Support client outreach and client-related projects.
- Manage administrative and client relations activities.
- Own collection activities, including follow-up inquiries, negotiations with past-due accounts, and maintaining cash receipts.
- Create, implement, and enforce a collections manual.
- Prepare monthly and quarterly collections reports, including cash and client reports.
- Manage client projects from start to finish to ensure high-quality, on-time completion.
- Work with Marketing to create and draft promotional materials, conduct research, and assist with company events.
- Prioritize multiple responsibilities and ad-hoc projects assigned by the CEO and managers.
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