System Administrator
New
E
EndsightManaged IT services
Napa, CA headquarters or US remote., Pacific-hours overlap preferred.Full-TimeMiddle
Salary31.25 - 40.86 USD per year
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Job Details
- Experience
- 2+ years of experience in IT operations, NOC support, systems monitoring, or similar role in an MSP or technical services environment
- Required Skills
- Linux
Requirements
- Have 2+ years of experience in IT operations, NOC support, systems monitoring, or a similar role in an MSP or technical services environment.
- Have hands-on experience monitoring and responding to infrastructure alerts, such as those involving servers, storage, firewalls, backups, or patches.
- Understand Windows and Linux server environments, including patch management and backup processes.
- Have experience with one or more monitoring platforms, such as Ninja, N-Central, ConnectWise Manage, or Datto RMM.
- Be able to troubleshoot infrastructure issues independently and investigate root causes.
- Communicate clearly with technical team members and non-technical stakeholders.
- Prioritize alerts by severity and business impact and manage time effectively.
- Follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting.
- Preferred: experience with infrastructure as code or automation, such as PowerShell or Python.
- Preferred: familiarity with Azure, AWS, and hybrid infrastructure management.
- Preferred: experience with proactive maintenance, multiple customer environments, ITIL or similar service delivery methods, or Datto and similar backup platforms.
Responsibilities
- Triage inbound alerts, assess context, severity, and business impact, and identify the underlying issue.
- Resolve alerts to root cause and validate that remediation is durable.
- Monitor backups, patches, servers, firewalls, storage, switches, and wireless infrastructure for risks.
- Tune alerts and flag redundant or low-value signals to reduce noise.
- Prepare handoffs to Technical Account Managers and customer contacts when issues require project work, procurement, or scheduling.
- Keep the backlog clear and bring performance insights to 1:1s.
- Contribute to improvements in monitoring, alerting, and platform management.
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