GoHighLevel (GHL) Specialist — Automation & Customer Support
New
S
Seamless AssistHealth & Fitness
Source API remote eligibility restrictions: United States, US Eastern Time (EST) business hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Exceptional written and spoken English
- Experience
- 2+ years of hands-on GoHighLevel experience; 1+ year providing customer or technical support
- Required Skills
- Customer support
Requirements
- Have 2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses.
- Have 1+ year of customer or technical support experience through tickets, live chat, calls, or client success.
- Have working knowledge of Zapier, Make, n8n, or webhooks for connecting GoHighLevel with other tools.
- Actively use Claude, ChatGPT, or Gemini to build, write, or troubleshoot.
- Be able to work US Eastern Time business hours.
- Have exceptional written and spoken English; ability is assessed at screening.
- Understand email and SMS deliverability, including A2P 10DLC registration.
- Have reliable high-speed internet and a dedicated workspace.
- Gym, fitness studio, or other membership-business experience is preferred.
- Experience with gym management software such as Mindbody, ABC Glofox, PushPress, or Zen Planner is preferred.
- GHL Admin certification is preferred.
- Familiarity with GHL Conversation AI or AI Employee features is preferred.
- Experience running Facebook or Instagram lead-generation campaigns into GoHighLevel is preferred.
Responsibilities
- Build and maintain lead-nurture workflows for SMS and email follow-up, trial bookings, and leads who do not book.
- Automate member communications, including reminders, no-show follow-up, onboarding, and milestone check-ins.
- Run retention and reactivation campaigns for lapsed or frozen members, expiring memberships, failed payments, and win-back offers.
- Set up and manage pipelines, calendars, forms, surveys, landing pages, funnels, custom fields, and tags.
- Build and send email and SMS campaigns, and automate review requests and referral campaigns.
- Integrate GoHighLevel with gym management software, payment tools, and Facebook or Instagram lead forms using native integrations, Zapier, Make, n8n, or webhooks.
- Provide first-line GoHighLevel support to the gym owner and front-desk or sales staff, and respond to inquiries in the Conversations inbox.
- Troubleshoot workflows, failed sends, calendar sync, A2P/10DLC and email deliverability issues, and integration failures.
- Train staff on GoHighLevel and escalate billing, platform bugs, or out-of-scope requests to the gym owner.
- Build performance dashboards, document recurring processes, audit workflows, and propose fixes or automations for recurring issues.
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