Lead, Retention, Channel Development

New

HumanaHealthcare pharmacy

Source API remote eligibility restrictions: United StatesFull-TimeLead

Salary$115,200 - $158,400 per year. This job is eligible for a bonus incentive plan.

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Job Details

Experience: 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.
Required Skills: Data AnalysisMicrosoft AccessCross-functional Team LeadershipMicrosoft ExcelCRM

5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.
Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.
Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.
Strong analytical skills and ability to translate data and insights into actionable growth and retention strategies.
Experience managing performance against retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs.
Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes.
Strong project management and organizational skills, including managing multiple initiatives simultaneously.
Excellent communication, presentation, and stakeholder management skills, including influencing senior leaders.
Proficiency with CRM, campaign management, reporting, and analytics platforms.
Comprehensive knowledge of Microsoft Word, Excel, and Access.
Preferred: Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications, or a related field.

Define sales product strategy for one or more lines of business, markets, or business segments.
Drive mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement.
Own the member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence.
Partner with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across inbound and outbound channels.
Identify and reduce refill leakage and improve script continuity.
Use data-driven insights and targeted retention initiatives to improve refill rates, auto-refill adoption, and member retention.
Provide data-driven expertise and management reporting to improve sales performance and market share.
Develop go-to-market strategies and identify business opportunities to increase the sales portfolio.
Analyze trends and utilization to identify areas for improvement.
Collaborate with business leaders, Marketing, and Finance on strategic and competitive sales plans.

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