Service Delivery Manager
M
Managed.comSaaS services
Source API remote eligibility restrictions: SpainFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in written and spoken English
- Experience
- At least 3 years of experience in IT service delivery, project management, technical consulting, or a similar role
- Required Skills
- Project ManagementAgile
Requirements
- Have at least 3 years of experience in IT service delivery, project management, technical consulting, or a similar role.
- Have a strong understanding of SaaS platforms, integrations, migrations, and cloud technologies.
- Be familiar with IT service management, service-level management, incident processes, and escalation processes.
- Have experience coordinating multiple projects, competing priorities, delivery risks, and dependencies.
- Be able to gather partner requirements, translate them for technical stakeholders, and communicate progress to different audiences.
- Demonstrate customer focus, analytical problem solving, and composure when managing complex issues or high-severity incidents.
- Be able to negotiate scope, resolve stakeholder conflict, and balance partner needs with delivery capacity and business priorities.
- Be fluent in written and spoken English.
- Complex platform or partner migration experience is preferred.
- Familiarity with subscription-commerce platforms and Agile or Kanban methodologies is preferred.
- Proficiency with documentation, customer-support, and project-planning tools is preferred.
- Experience with workflow automation, scripting, or AI-assisted operational improvement is an asset.
Responsibilities
- Own onboarding for new SaaS partners, from initial planning through handover.
- Manage product onboarding, platform migrations, and integrations across concurrent partner engagements.
- Plan and coordinate delivery activities, resources, priorities, dependencies, and timelines.
- Monitor backlogs, service-level commitments, risks, incidents, and escalations, and coordinate actions to resolve blockers.
- Lead partner meetings, delivery reviews, and roadmap discussions, and provide updates on progress and open issues.
- Translate partner requirements and business needs into actions for technical, product, support, and operational stakeholders.
- Maintain delivery documentation, runbooks, status records, risk registers, and handover procedures.
- Report on delivery progress, capacity, risk, performance, and time to go-live.
- Identify opportunities for workflow automation, AI-assisted operations, and process optimization.
- Drive continuous improvement in delivery quality, efficiency, service-level performance, and the partner experience.
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