Senior Business Project and Program Manager

New

Leading Global Biotech CompanyBiotechnology diagnostics

Remotely from Poland; Fully remote work from PolandContractSenior

Salary110 - 115 PLN per hour

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Job Details

Languages: Fluency in English
Experience: At least 7 years of project or program management experience within large-scale business transformation programs in global matrix organizations.
Required Skills: Project ManagementStakeholder managementChange Management

Hold a master’s degree in Business Administration, Management, Engineering, Economics, or a related field.
Have at least 7 years of project or program management experience in large-scale business transformation programs within global matrix organizations.
Bring experience managing complex stakeholder environments involving senior executives, business functions, regional teams, and external partners.
Demonstrate strong business acumen and the ability to connect program activities with operational and commercial outcomes.
Have excellent communication, facilitation, negotiation, and executive presentation skills.
Be able to influence without authority, resolve conflicts, and align teams with competing priorities.
Bring strong organizational skills and the ability to maintain clarity in a complex, fast-changing environment.
Be fluent in English.
A project or program management certification such as PMP, PRINCE2, Agile, or Scrum is strongly preferred.
Experience in Customer Care, Customer Service, Field Service, contact centers, or global service operations is highly valuable.
Involvement in digital, automation, AI-enabled, or process transformation programs is an advantage; detailed technical expertise is not required.

Manage the Service AI Program Roadmap end to end, including delivery, budget control, and alignment with Global Service Leadership priorities.
Translate strategic objectives into plans, milestones, responsibilities, and measurable business outcomes.
Coordinate multidisciplinary business streams, regional teams, external partners, and technology functions.
Lead Steering Committee updates, business-case refinements, decision-making processes, and stage-gate evaluations.
Identify program risks, dependencies, conflicts, and organizational barriers, and ensure they are addressed.
Build relationships with senior leaders, business owners, regional representatives, service teams, external vendors, and other stakeholders.
Define and monitor business, operational, and adoption indicators, including employee adoption and customer service outcomes.
Coordinate cooperation across Customer Support, Field Service, business operations, Change Management, Communications, People, Learning, Data, and technology teams.
Work with the Change Management Lead on workforce impact, change fatigue, and employee concerns.

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