Business Transformation Program Manager - AI Service Program
New
D
DarizeCustomer service operations
Locations: Warszawa, Puławska 182, Warszawa, Country code: PL; 100% remoteContractManager
Salary23,520 - 26,880 PLN per month
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Job Details
- Languages
- Fluent English
- Experience
- 7+ years of project and program management experience.
- Required Skills
- Project ManagementArtificial IntelligenceCustomer serviceStakeholder management
Requirements
- Have 7+ years of project and program management experience.
- Demonstrate experience managing complex business transformation programs.
- Bring strong stakeholder management experience in global, matrix organizations.
- Be able to navigate uncertainty, changing priorities, and complex dependencies.
- Have experience in Customer Service, Field Service, Service Operations, or Contact Centers.
- Be fluent in English.
- AI, automation, or regulated-industry experience is an advantage.
Responsibilities
- Lead a complex program comprising multiple interdependent projects and workstreams.
- Translate business strategy into a clear roadmap, priorities, and measurable outcomes.
- Coordinate global business teams, IT, external vendors, and senior stakeholders.
- Manage program governance, dependencies, risks, and KPIs.
- Communicate with the SteerCo.
- Drive adoption of AI-enabled solutions across the organization.
- Combine strategic leadership with hands-on execution.
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