Supervisor, Inside Sales Representative
G
Guardant HealthPrecision oncology
Remote - Open Position (USA), Eastern Time ZoneFull-TimeManager
Salary75,700 - 104,100 USD per year
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Job Details
- Experience
- 5 years of inside sales experience or relevant experience; 2 years of direct supervisory or people management experience within a sales environment
- Required Skills
- SalesforceCustomer serviceNegotiationCRM
Requirements
- Have 5 years of inside sales experience or relevant experience, with a consistent track record of meeting or exceeding targets.
- Have 2 years of direct supervisory or people management experience within a sales environment.
- Hold a college degree.
- Demonstrate the ability to engage in virtual selling.
- Be able to quickly learn and apply technical product knowledge to drive sales.
- Have strong oral and written communication skills, including the ability to present complex information clearly in a virtual setting.
- Have experience with CRM systems such as Salesforce.
- Bring negotiation, problem-solving, and customer service skills.
- Hold a valid driver’s license and have a clean driving record.
- Be able to travel daily within the assigned territory and occasionally nationally for sales meetings.
- Demonstrate the ability to responsibly evaluate and use AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.
Responsibilities
- Lead, coach, and develop inside sales representatives to improve performance, confidence, and sales skills and achieve sales targets.
- Oversee case and lead queue assignments to ensure prompt customer outreach.
- Provide ongoing call coaching, including live feedback and structured coaching sessions.
- Monitor call quality and adherence to sales processes, identifying opportunities for improvement.
- Summarize and reinforce training sessions and support call and process monitoring.
- Provide regular reporting and insights on team performance and trends to Sales leadership.
- Conduct outbound calls to support business continuity and growth for leave-of-absence and vacancy coverage for territory gaps.
- Make biweekly touchpoint calls with existing accounts to maintain engagement and identify opportunities.
- Prospect and generate pipeline ahead of field representative return.
- Maintain accurate CRM records of customer interactions and opportunities, and collaborate with field representatives on account transitions and follow-up.
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