ServiceNow System Administrator
G
GDITIT infrastructure
Source API remote eligibility restrictions: United States; Work Location: Any Location / RemoteFull-TimeMiddle
Salary72,250 - 97,750 USD per year
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Job Details
- Experience
- 3 + years of related experience; 3 or more years of experience performing system administration in a large computer-based environment.
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- Bachelor’s degree or equivalent experience.
- At least 3 years of system administration experience in a large computer-based environment.
- Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations.
- Basic JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms.
- Experience with daily system operations, configuration updates, maintenance, patching, and monitoring.
- Familiarity with ITSM or IT operations workflows.
- Experience helping users with system access, navigation, and troubleshooting.
- Experience documenting procedures and following structured change management practices.
- Ability to analyze system performance, resource utilization, and capacity trends.
- Ability to obtain and maintain NIH Public Trust.
- ServiceNow certification such as CSA or a related module-specific certification is desired.
- Desired experience includes ServiceNow ITOM, CMDB, Discovery, Service Mapping, Integration Hub, MID Servers, REST or SOAP API interactions, and log analysis or monitoring dashboards.
Responsibilities
- Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.
- Monitor and optimize system performance, resource utilization, data throughput, and platform stability.
- Conduct capacity analysis and assist with long-term platform scalability planning.
- Administer user accounts, roles, permissions, and access controls in accordance with NIH and NIAID security standards.
- Support configuration updates, scheduled maintenance, patching, troubleshooting, and routine system health checks.
- Provide Tier 2 support to users accessing ServiceNow and related business systems.
- Monitor integrations, jobs, and transactions for reliability and timely execution.
- Coordinate with developers, architects, and business analysts on deployments and operational readiness for releases.
- Maintain documentation for procedures, configurations, operational tasks, change records, and runbooks.
- Review logs, analyze errors, perform basic root cause analysis, and support backup, restore, and disaster recovery testing.
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