Senior UX Researcher – Employee Experience & AI Integration
I
Inallmedia.comEnterprise IT
Location: Costa Rica / Ecuador / Peru / Guatemala / Guyana, Eastern Time (ET) ±2 hoursContractSenior
Salary not disclosed
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Job Details
- Languages
- All interviews, documentation, and daily communication will be in English.
- Experience
- 5+ years of hands-on UX Research experience
- Required Skills
- Stakeholder management
Requirements
- Have 5+ years of hands-on UX Research experience at a senior individual-contributor level.
- Demonstrate autonomy in scoping, executing, and synthesizing research studies.
- Select, execute, and analyze qualitative and quantitative research methodologies.
- Bring direct experience researching enterprise internal tools, employee experience, or complex cross-functional operational workflows.
- Develop and apply Jobs-to-Be-Done (JTBD) or comparable strategic frameworks.
- Have hands-on experience with research platforms for participant recruitment, moderated and unmoderated testing, surveys, and insight synthesis or repositories.
- Research AI-enabled products, virtual assistants, or automation, including user trust, validation behaviors, reliance, and rollout readiness.
- Have experience with employee experience platforms, IT Service Management (ITSM), self-service support, or enterprise collaboration platforms.
- Demonstrate stakeholder management across Product, Design, Engineering, and Operations teams.
- Communicate research findings through concise readouts and executive-ready storytelling.
- Have experience evolving JTBD frameworks across product and service areas and influencing enterprise tooling, AI adoption, or self-service efficiency.
- Align with Eastern Time (ET) within ±2 hours and overlap with North America business hours.
Responsibilities
- Independently scope, plan, and conduct qualitative and quantitative research studies.
- Plan and moderate studies evaluating AI assistants, automated workflows, and self-service experiences.
- Maintain and extend Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives.
- Develop recruitment screeners, test plans, participant criteria, and research protocols.
- Synthesize research findings into executive-ready presentations, artifacts, and stakeholder readouts.
- Partner with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows.
- Document research findings, decision logs, and insights in shared collaboration systems and research repositories.
- Partner with product teams through launch and post-implementation measurement.
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