Senior Manager, Site Reliability Engineering
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BackblazeCloud storage
Location: Remote - USFull-TimeManager
Salary178,000 - 210,000 USD per year
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Job Details
- Experience
- 10+ years of experience in site reliability engineering, systems engineering, infrastructure, or production operations, including significant engineering leadership experience.
- Required Skills
- GrafanaPrometheusLinux
Requirements
- Bring 10+ years of experience in site reliability engineering, systems engineering, infrastructure, or production operations, including significant engineering leadership experience.
- Demonstrate experience building, managing, mentoring, and developing high-performing technical teams.
- Have experience leading reliability or infrastructure organizations operating large-scale, production-grade systems.
- Have a strong understanding of deploying and managing large fleets of Linux hosts, with an emphasis on automation.
- Bring knowledge of observability and monitoring technologies such as VictoriaMetrics, Prometheus, Grafana, OpenSearch, or comparable platforms.
- Have experience establishing operational procedures, runbooks, incident processes, and reliability practices at scale.
- Understand storage systems, including storage performance, sharding, distributed architectures, and storage algorithms.
- Understand load-balancing technologies and services, including IPVS or comparable technologies.
- Have experience managing security-focused infrastructure operations, including patching, hardening, vulnerability identification, and remediation.
- Demonstrate ability to lead major incidents and post-incident processes, including root cause analysis and corrective action planning.
- Have experience using automation and AI-assisted technologies to improve engineering productivity, system performance, operational efficiency, or scalability.
- Be able to take ownership of complex problems and drive initiatives from discovery through resolution.
- Have a bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Bonus: Experience with hyperscale infrastructure, SaaS, cloud infrastructure, service providers, storage, or large-scale distributed systems; object storage; ITIL or OSS operational practices; SLOs and SLAs; major cloud platforms; or infrastructure scaling and transformation.
Responsibilities
- Hire, lead, mentor, and develop Site Reliability Engineers, including coaching, career development, and performance management.
- Manage other engineering managers as required and develop leadership capability within the organization.
- Establish team goals, objectives, and reliability priorities, and ensure commitments are delivered or expectations are proactively reset.
- Develop and improve automation for deploying storage vaults, core servers, and supporting infrastructure.
- Own vulnerability management and patching schedules to meet contractual, operational, and security requirements.
- Improve observability, monitoring, and alerting with engineering teams, and provide insight into infrastructure health and performance.
- Analyze SLA and reliability performance, identify risks, and drive corrective actions.
- Lead incident response, root cause analyses, post-incident reviews, and follow-up work.
- Apply ITIL and operational processes across incident, change, problem, and capacity management.
- Lead cross-functional initiatives to address gaps in observability, operational processes, reliability, and infrastructure management.
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