Customer Support Representative, Women's Health Products
R
Resolv.GlobalWomen's health products
Fully remote from Belize., Monday–Friday, 8:00 AM–5:00 PM EST.Contract
Salary6.5 USD per hour
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Job Details
- Languages
- Strong spoken and written English communication skills.
- Required Skills
- Customer serviceWritten communicationActive listening
Requirements
- Demonstrate strong spoken and written English communication skills.
- Speak clearly and communicate confidently over the phone.
- Use excellent customer service and active listening skills.
- Communicate with empathy, patience, and professionalism.
- Have strong written communication, including grammar, spelling, and attention to detail.
- Work independently and take responsibility for a dedicated customer support account.
- Maintain reliable attendance, punctuality, and consistent coverage.
- Meet the technical requirements: Windows 11 PC (Mac not supported), 16 GB RAM, dual monitors, webcam, wired USB headset, i5 processor or higher, fibre internet with a wired Ethernet connection, backup power solution, and Microsoft Teams / Office 365.
- Previous experience in inbound customer service, call center support, or email support is preferred.
- Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage.
- Submit a resume in English.
Responsibilities
- Handle inbound customer service calls and emails from consumers and medical office representatives.
- Respond professionally to product-related questions and general customer inquiries.
- Assist customers with questions about purchasing women's health products.
- Communicate with empathy, patience, and professionalism when handling sensitive or personal inquiries.
- Provide clear and accurate information within established guidelines and escalate questions when necessary.
- Protect customer privacy and handle information confidentially.
- Maintain consistent attendance, punctuality, and availability throughout the assigned schedule.
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