Remote Healthcare Customer Support Representative
New
R
Resolv.GlobalHealthcare customer support
Fully remote from anywhere in Belize., Monday–Friday, 8:00 AM–5:00 PM EST.ContractJunior
Salary6.5 USD per hour
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Job Details
- Languages
- Excellent spoken and written English communication skills.
- Experience
- At least 1 year of previous call center, contact center, or structured customer support experience; at least 1 year of healthcare, medical, or healthcare-related customer service experience.
- Required Skills
- Active listening
Requirements
- Have at least 1 year of call center, contact center, or structured customer support experience, preferably handling inbound calls.
- Have at least 1 year of healthcare, medical, or healthcare-related customer service experience.
- Have previous work-from-home or remote working experience and the ability to work independently.
- Demonstrate excellent spoken and written English communication skills.
- Communicate clearly and professionally over the phone.
- Have strong written English, including grammar, spelling, comprehension, and attention to detail.
- Demonstrate customer service skills, active listening, and the ability to handle inquiries professionally.
- Bring an empathetic, patient, and respectful approach to sensitive customer concerns.
- Have organizational skills to manage phone and email inquiries.
- Meet technical requirements: Windows 11 PC (Mac not supported), 16 GB RAM, dual monitors, webcam, wired USB headset, i5 processor or higher, fibre internet with a wired Ethernet connection, and a backup power solution.
- Use Microsoft Teams / Office 365.
- Maintain reliable attendance and punctuality throughout the scheduled workday.
Responsibilities
- Handle inbound customer service calls and emails from individual consumers and medical office representatives.
- Respond to product-related questions, purchasing inquiries, and general customer support requests.
- Provide accurate information about women's health products in a professional and reassuring manner.
- Listen to customer concerns, identify needs, and provide appropriate assistance within established guidelines.
- Recognize inquiries that require additional assistance and escalate them to the appropriate team.
- Maintain professional written communication across customer interactions.
- Protect customer privacy and handle confidential information responsibly.
- Work independently while maintaining communication and accountability.
- Maintain attendance, punctuality, and availability throughout the assigned schedule.
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