Virtual Tax Specialist, Seasonal
New
H
H&R BlockTax preparation
United StatesTemporary
Salary18.41 - 27.64 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Demonstrated tax knowledge through tax preparation experience, tax education, or tax support experience.
- Customer service experience in a professional environment.
- Successful completion of required H&R Block Tax Knowledge Assessments.
- A quiet, dedicated workspace and a reliable internet connection.
- Ability to work from an approved secure remote work location that meets company security and privacy requirements.
- Experience preparing individual income tax returns is preferred.
- Experience supporting customers in a contact center, chat support, or digital service environment is preferred.
- Experience in a retail tax office, tax firm, financial services organization, or tax-related support role is preferred.
- Enrolled Agent (EA), CPA, attorney, AFSP participant, or other tax credentials are preferred.
Responsibilities
- Answer clients’ tax-related questions primarily through chat and approved digital support tools.
- Help clients navigate online tax preparation tools.
- Research federal and state tax laws to provide accurate, up-to-date information.
- Use proprietary tools and resources to support clients.
- Collaborate with teammates to share insights, solve problems, and improve the client experience.
- Escalate complex tax situations to advanced support teams when appropriate.
- Manage multiple conversations, systems, and knowledge resources in a virtual environment.
View Full Description & ApplyYou'll be redirected to the employer's site
