3rd Party Collections Specialist

New

Applicants must currently reside and perform their work in an eligible state.Full-TimeJunior

Salary$18 – $22 / hour

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Job Details

Have a minimum of 2 years of third-party debt collection experience.
Demonstrate strong negotiation, persuasion, and conflict-resolution skills.
Show the ability to manage collection accounts and negotiate successful payment arrangements.
Have strong verbal communication, active listening, and telephone etiquette.
Demonstrate organizational skills and attention to detail.
Work independently while contributing to team goals.
Have working knowledge of applicable debt collection laws and regulations.
Have a high school diploma or equivalent.
Maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
Have reliable internet connectivity sufficient to perform job responsibilities.
Remain available, responsive, and productive throughout scheduled working hours.
Reside and work in an LCS-approved state.

Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
Use skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
Work toward individual and departmental performance goals.
Maintain accurate and detailed account documentation.
Deliver professional, respectful customer interactions during difficult conversations.
Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
Communicate consistently with management and team members while working remotely.

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