3rd Party Collections Specialist

New

Location: AZ, US / WY, US / ND, US / SD, US / KS, USFull-TimeJunior

Salary$18 – $22 / hour; Commission: Additional earning potential tied to performance.

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Job Details

Minimum of 2 years of third-party debt collection experience.
Strong negotiation, persuasion, and conflict-resolution skills.
Proven ability to manage collection accounts and negotiate successful payment arrangements.
Excellent verbal communication, active listening, and telephone etiquette.
Strong organizational skills and attention to detail.
Ability to work independently while contributing to team goals.
Working knowledge of applicable debt collection laws and regulations.
High school diploma or equivalent.
Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
Reliable internet connectivity sufficient to perform job responsibilities.
Ability to remain available, responsive, and productive throughout scheduled working hours.
Must reside and work in an LCS-approved state.

Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
Negotiate payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
Use skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
Work toward individual and departmental performance goals.
Maintain accurate and detailed account documentation.
Deliver professional, respectful customer interactions while navigating difficult conversations.
Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
Maintain consistent communication with management and team members while working remotely.

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