3rd Party Collections Specialist

New

Location: VT, US / NH, US / RI, USFull-TimeJunior

Salary$18 – $22 / hour

Apply NowOpens the employer's application page

Job Details

Have a minimum of 2 years of third-party debt collection experience.
Hold a high school diploma or equivalent.
Have working knowledge of applicable debt collection laws and regulations.
Demonstrate negotiation, persuasion, and conflict-resolution skills.
Be able to manage collection accounts and negotiate successful payment arrangements.
Have strong verbal communication, active listening, and telephone etiquette.
Demonstrate organizational skills and attention to detail.
Be able to work independently while contributing to team goals.
Maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
Have reliable internet connectivity and remain available and productive during scheduled working hours.
Preferred: experience in high-volume collections, familiarity with skip-tracing tools and collection management systems, settlement negotiation experience, bilingual English/Spanish communication skills, or a record of meeting or exceeding collection goals.

Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
Use skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
Manage assigned account portfolios and prioritize collection activities.
Work toward individual and departmental performance goals.
Maintain accurate and detailed account documentation.
Deliver professional, respectful interactions while navigating difficult conversations.
Comply with applicable collection laws, company policies, and regulatory requirements.
Communicate consistently with management and team members while working remotely.

View Full Description & ApplyYou'll be redirected to the employer's site