3rd Party Collections Specialist
New
L
LCS Financial Services CorporationDebt collection
LCS Financial Services Corporation can only employ remote Collections Specialists who reside and perform their work in approved states.Full-TimeMiddle
Salary$18 – $22 / hour; Commission: Additional earning potential tied to performance.
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Job Details
- Languages
- Bilingual English/Spanish communication skills (preferred).
- Experience
- Minimum of 2 years of third-party debt collection experience.
- Required Skills
- Negotiation
Requirements
- Have at least 2 years of third-party debt collection experience.
- Demonstrate strong negotiation, persuasion, and conflict-resolution skills.
- Show the ability to manage collection accounts and negotiate payment arrangements.
- Have strong verbal communication, active listening, and telephone etiquette.
- Demonstrate organizational skills and attention to detail.
- Be able to work independently while contributing to team goals.
- Have working knowledge of applicable debt collection laws and regulations.
- Have a high school diploma or equivalent.
- Maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
- Have reliable internet connectivity sufficient to perform job responsibilities.
- Remain available, responsive, and productive throughout scheduled working hours.
- Preferred: experience in high-volume collections, familiarity with skip-tracing tools and collection management systems, settlement negotiation experience, and a record of meeting or exceeding collection goals.
- Preferred: bilingual English/Spanish communication skills.
Responsibilities
- Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
- Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
- Use skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
- Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
- Work toward individual and departmental performance goals.
- Maintain accurate and detailed account documentation.
- Deliver professional, respectful customer interactions during difficult conversations.
- Comply with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
- Communicate consistently with management and team members while working remotely.
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