Swedish Customer Care Agent
New
C
Cross Border TalentsE-commerce support
Remote in PortugalContract
Salary not disclosed
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Job Details
- Languages
- C2-level Swedish and higher and fluent English (C1).
- Required Skills
- Customer serviceCustomer support
Requirements
- Have C2-level Swedish or higher.
- Be fluent in English at C1 level.
- Bring strong communication and customer service skills.
- Be detail-oriented and able to solve problems.
- Be available for rotating shifts from 07:00 to 24:00, Monday to Sunday.
- Prior customer support or back-office experience is a plus.
Responsibilities
- Handle inquiries about online orders, including delivery, returns, refunds, and payment issues.
- Communicate with customers by phone, email, and chat.
- Protect customer data in compliance with GDPR and PCI standards.
- Escalate complex cases and follow internal procedures.
- Collaborate with logistics and financial teams.
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