Finnish-Speaking Customer Care Agent
New
A
AetherCoreCustomer support
Remote in Continental PortugalContract
Salary not disclosed
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Job Details
- Languages
- Native-level Finnish and strong English (C1).
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Have native-level Finnish.
- Have strong English at C1 level.
- Stay calm under pressure and solve problems efficiently.
- Previous customer support experience is a plus.
- Be flexible to work rotating shifts, including weekends and holidays.
- Be located in Portugal or willing to relocate there.
Responsibilities
- Support Finnish-speaking customers with order-related issues, including tracking, returns, and payments.
- Communicate clearly and professionally by phone, email, and chat.
- Handle sensitive data responsibly and securely.
- Escalate complex cases using internal tools and procedures.
- Monitor and improve personal KPIs.
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