Head of Product - Trust & Compliance
New
R
refurbedE-commerce marketplace
This role is open to candidates based in Europe (including UK) onlyFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Significant product management experience, typically +8 years, including +2 years of directly managing and developing Product Managers
- Required Skills
- Product ManagementProduct DevelopmentCustomer serviceComplianceStakeholder management
Requirements
- Typically 8+ years of product management experience.
- At least 2 years directly managing and developing Product Managers.
- Experience leading across multiple squads.
- Track record of setting product direction in complex areas involving customer-facing experiences, internal systems, and operational processes.
- Experience delivering measurable improvements in post-purchase journeys, customer service, delivery and returns, payments, risk, or compliance-related products.
- Ability to coach experienced individual contributors, give direct feedback, address performance gaps, and delegate meaningful ownership.
- Strong product and UX judgment, including turning complex requirements into simple, usable experiences.
- Analytical fluency connecting customer outcomes, operational performance, and business impact.
- Technical fluency in integrations, data quality, dependencies, failure modes, and build-versus-buy trade-offs.
- Strong stakeholder management and clear communication, including when priorities conflict or requirements are non-negotiable.
- Comfort working in a remote, asynchronous environment.
- Marketplace or e-commerce experience is helpful but not required.
Responsibilities
- Set product strategy and measurable priorities for Trust & Compliance across squads.
- Coach Product Managers and designers, strengthen product judgment and execution, and establish clear ownership.
- Improve customer experiences across delivery, returns, refunds, and support.
- Partner with Customer Service and Operations to prevent recurring problems, improve self-service, and improve internal tools and workflows.
- Work with Legal and relevant specialists to embed requirements into customer experiences, controls, and maintainable systems.
- Balance customer trust and service quality with cost to serve, risk, and delivery speed.
- Clarify responsibilities and dependencies across Product, Engineering, Operations, Finance, Legal, and other product areas.
- Use customer and seller research, operational feedback, product data, and experiments to identify valuable problems.
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