Change Coordinator

New
E
emagine PolskaIT networks
Workplace type: remote; Locations: Warsaw, Centrum, Warsaw, Country code: PL; Remote work: 100%ContractSenior
SalaryUp to 40 EUR/h net + VAT
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Job Details

Languages
Fluent English and German, both written and spoken (CAB meetings and documentation in English and German).
Required Skills
DocumentationChange ManagementServiceNow

Requirements

  • Fluent written and spoken English and German.
  • Sound knowledge of ServiceNow Change Management.
  • Very good understanding of ITIL processes, especially Change Management.
  • Knowledge of networks and firewalls, including understanding technical impacts.
  • Strong communication and moderation skills.
  • Assertiveness and decisiveness.
  • Analytical thinking and strong risk awareness.
  • Experience coordinating with different organizational units and customers.
  • Independent, structured approach to work.

Responsibilities

  • Review, coordinate, and approve change requirements for the assigned Networks area.
  • Organize, prepare, moderate, and document weekly Change Advisory Board meetings.
  • Ensure change plans and coordination address risks during implementation.
  • Evaluate change impacts, risks, and dependencies, and approve or reject changes.
  • Ensure change documentation includes risk-reducing measures such as tests, fallback or rollback plans, and validation.
  • Plan or assess changes in context of technical dependencies, maintenance windows, and competing changes.
  • Coordinate changes with organizational units and customers, resolving inconsistencies and scheduling conflicts.
  • Initiate change-process improvements with the process owner, including standard changes.
  • Participate in emergency changes, represent the change process, and report key figures to the process owner.
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Up to 40 EUR/h net + VAT
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