Change Coordinator
New
E
emagine PolskaIT networks
Workplace type: remote; Locations: Warsaw, Centrum, Warsaw, Country code: PL; Remote work: 100%ContractSenior
SalaryUp to 40 EUR/h net + VAT
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Job Details
- Languages
- Fluent English and German, both written and spoken (CAB meetings and documentation in English and German).
- Required Skills
- DocumentationChange ManagementServiceNow
Requirements
- Fluent written and spoken English and German.
- Sound knowledge of ServiceNow Change Management.
- Very good understanding of ITIL processes, especially Change Management.
- Knowledge of networks and firewalls, including understanding technical impacts.
- Strong communication and moderation skills.
- Assertiveness and decisiveness.
- Analytical thinking and strong risk awareness.
- Experience coordinating with different organizational units and customers.
- Independent, structured approach to work.
Responsibilities
- Review, coordinate, and approve change requirements for the assigned Networks area.
- Organize, prepare, moderate, and document weekly Change Advisory Board meetings.
- Ensure change plans and coordination address risks during implementation.
- Evaluate change impacts, risks, and dependencies, and approve or reject changes.
- Ensure change documentation includes risk-reducing measures such as tests, fallback or rollback plans, and validation.
- Plan or assess changes in context of technical dependencies, maintenance windows, and competing changes.
- Coordinate changes with organizational units and customers, resolving inconsistencies and scheduling conflicts.
- Initiate change-process improvements with the process owner, including standard changes.
- Participate in emergency changes, represent the change process, and report key figures to the process owner.
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