Senior Client Delivery Lead - GenerationFlex

New

KrakenEnergy software

Remote, GermanyFull-TimeLead

Salary not disclosed

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Job Details

Strong client delivery and/or product ownership experience working across software and hardware.
Experience with complex client delivery pipelines, coordinating multiple teams, identifying dependencies, mitigating risks, and maintaining momentum.
Relationship management experience with a wide range of internal and external stakeholders.
Ability to explain complicated technical problems clearly, including the issue, impact, owner, and next action, at both high and low levels.
Strong influencing skills and ability to challenge traditional ways of thinking.
Strong interest in understanding energy markets; experience with flexibility products is a plus.
Solid understanding of technology and associated trends.
Agile delivery experience and understanding of APIs, data flows, system integrations, and cloud software architecture.
Native or professional fluency in English.
Occasional travel is required.
Bonus: Knowledge of the German or European energy market, including market players, trading practices, regulations, or compliance.
Bonus: Experience in flexible generation, battery storage, renewable energy, demand response, distributed energy resources, or commissioning or integrating industrial energy assets.
Bonus: Working understanding of industrial gateways, edge devices, IoT connectivity, and industrial communication protocols such as Modbus or OPC UA.

Manage and coordinate stakeholders during initial client implementation, from construction site managers to software engineers and senior business stakeholders.
Act as the first point of contact for technology development and issue resolution during implementation.
Organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear progress updates.
Advise clients and Kraken teams on German and European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary services, and competitors.
Evaluate hardware and software solutions for regional fit.
Develop product knowledge and guide clients through onboarding based on their user needs, asset management, and energy trading strategies.
Work with account managers on client priorities, strategic business reviews, and transformation workshops.
Identify opportunities for product enhancements, market expansion, user growth, and upselling.
Improve onboarding processes with product, engineering, customer success, and support teams.

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