Call Center Sales Associate
New
M
MarketSourceSales, customer service
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary14 - 17 USD per hour
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Job Details
- Languages
- Based on program may need to be bilingual in English, Spanish, French, etc.
- Experience
- 1 year sales 1 year customer service call center experience
- Required Skills
- DocumentationCustomer service
Requirements
- Minimum high school education or GED.
- One year of sales experience.
- One year of customer service call center experience.
- Ability to work flexible schedules, which may include weekends.
- Pass program-specific assessments.
- Bilingual ability in English, Spanish, French, or another language may be required depending on the program.
Responsibilities
- Connect with existing and potential customers and convert calls to sales.
- Process incoming and outgoing sales-focused calls for assigned clients and programs.
- Present scripted or customized offers, overcome objections, and ask for sales.
- Collect, enter, and verify customer information, including names, addresses, and credit card numbers.
- Answer customer questions, resolve issues, and provide customer service.
- Maintain product knowledge, including offers, pricing, and upsells.
- Meet established quality and completed-calls-per-hour goals.
- Maintain accurate documentation and protect confidential customer information.
- Identify and research routine program quality issues, and escalate situations outside the employee’s control.
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