Call Center Representative
B
BrandcovenCustomer service
Source API remote eligibility restrictions: United StatesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceMultitaskingActive listening
Requirements
- Have a high school diploma or equivalent.
- Previous experience in a customer service or call center role is preferred.
- Demonstrate excellent communication and active listening skills.
- Have strong problem-solving and multitasking abilities.
- Remain calm and professional in high-stress situations.
- Have basic computer skills and proficiency in Microsoft Office.
- Be available to work flexible hours, including evenings and weekends.
- Maintain a quiet and dedicated workspace for remote work.
- Be able to work independently and as part of a team.
Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide accurate information about products, services, and promotions.
- Troubleshoot and resolve customer issues and complaints.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to meet customer needs and resolve issues.
- Meet performance targets for call handling time and customer satisfaction.
- Develop knowledge of company products, services, and policies.
- Follow communication procedures, guidelines, and policies.
View Full Description & ApplyYou'll be redirected to the employer's site
