Call Center Representative
New
G
Gainwell Technologies
United States, Pacific TimeFull-TimeMiddle
Salary33,500 - 47,900 USD per year
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Job Details
- Experience
- Four or more years of customer service or other telephone experience
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or GED.
- Four or more years of customer service or other telephone experience.
- Experience working with organizational functions and personnel.
- Experience with fax machines, computer software, and telephone technology.
- Experience using help desk software.
- Business and analytical problem-solving skills.
- Ability to work independently.
- Ability to follow oral and written directions.
- May require shift work.
Responsibilities
- Answer telephone calls, respond to moderately complex customer questions, and forward calls to appropriate personnel.
- Research customer inquiries and respond to appropriate parties in a timely manner.
- Record calls, process requests, and update account histories with inquiry results and documentation.
- Process and distribute incoming and outgoing mail for multiple clients according to service level agreements.
- Enter data and match documents to accounts to verify information is current and accurate.
- Coordinate with team personnel, management, and customers on customer service issues.
- Review client reports weekly for data integrity and prepare and submit reports to management.
- Review and recommend procedure and workflow modifications to support efficient transaction processing.
- Monitor daily transactions for compliance with policies and service level agreements.
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