Workforce Capability Lead
New
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JobgetherWorkforce enablement
Remote, full-time position for eligible U.S.-based candidates, with flexibility to work from an approved location within the United States. Certain geographic restrictions may apply.Full-TimeLead
SalaryAnnual base salary varies by geographic location: $93,900–$150,100 in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington, D.C.; $89,200–$142,600 in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia. Compensation for other U.S. locations may differ.
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Job Details
- Experience
- At least five years of relevant experience in workforce enablement, learning and development, program management, performance consulting, or a comparable field.
- Required Skills
- Jira
Requirements
- At least five years of relevant experience in workforce enablement, learning and development, program management, performance consulting, or a comparable field.
- Demonstrated experience designing and managing enablement programs from discovery through solution design, delivery, implementation, sustainment, and impact measurement.
- Ability to use quantitative and qualitative data to diagnose performance challenges, identify root causes, define success measures, and evaluate effectiveness.
- Knowledge of adult learning principles, capability development, behavior change, coaching, change management, and performance-support methodologies.
- Experience designing and implementing learning and performance solutions for frontline customer-facing teams and people leaders in complex operational environments.
- Experience using learning, content development, analytics, collaboration, and AI-enabled tools; examples include Docebo, Articulate 360, Jira, Highspot, Google Workspace, and Replit.
- Ability to manage a broad portfolio of initiatives, prioritize competing demands, coordinate dependencies, and maintain disciplined execution.
- Stakeholder management and facilitation skills, including the ability to influence without formal authority and drive alignment across teams.
- Written and verbal communication skills, including synthesizing complex information into concise narratives, recommendations, and executive-ready presentations.
- Ability to work through ambiguity, respond to operational needs, test new approaches, and adapt solutions based on evidence.
Responsibilities
- Lead a portfolio of cross-functional enablement programs for frontline employee readiness, performance, and leadership effectiveness.
- Analyze business objectives, operational metrics, quality trends, workflows, knowledge gaps, and employee feedback to diagnose performance challenges.
- Design accessible, scalable learning experiences using e-learning authoring platforms and AI-enabled tools.
- Manage initiatives across learning delivery, guided practice, performance support, communications, adoption, sustainment, and measurement.
- Partner with Operations, Product, Quality Intelligence, Knowledge Strategy, Talent, and Data Analytics teams to align objectives and delivery.
- Facilitate high-priority learning experiences and coordinate subject-matter experts or distributed facilitators.
- Define performance outcomes and evaluate adoption, readiness, learning impact, and operational performance.
- Develop integrated enablement systems connecting learning, coaching, knowledge resources, workflows, communications, and reinforcement.
- Communicate program progress, risks, dependencies, results, and recommendations to frontline partners and senior leaders.
- Apply AI-powered tools and emerging technologies to improve learning design, content development, collaboration, and workforce enablement.
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