Digital Solutions Specialist

JobgetherDigital orthodontics

Based in CanadaFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
Required Skills: Project CoordinationMicrosoft Office

Hold a bachelor’s degree or have an equivalent combination of education and relevant professional experience.
Have at least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
Have demonstrated experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
Have experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
Bring strong facilitation, presentation, coaching, and adult-learning skills.
Be able to communicate technical and clinical information clearly and practically.
Have strong organizational and time-management skills, including the ability to manage competing priorities, track milestones, and meet deadlines.
Have analytical and problem-solving abilities, including recognizing when issues require escalation.
Have excellent written and verbal communication skills and the ability to collaborate across regional and national teams.
Be proficient with Microsoft Office applications and experienced with CRM or customer management systems.
Be able to work independently in a field-based environment and travel frequently throughout the assigned territory, including overnight stays.
Experience in a dental or orthodontic practice is an asset; familiarity with clear aligner treatment, intraoral scanning, and digital orthodontic workflows is preferred.

Assess each practice’s technology, workflows, staffing, training needs, and readiness for implementation.
Develop tailored implementation plans with milestones, responsibilities, timelines, and success criteria.
Deliver in-person and virtual onboarding, training, and implementation support for digital orthodontic products.
Guide practices through product setup, workflow preparation, initial use, and initial case submissions.
Monitor implementation milestones and address delays, adoption barriers, and product or workflow questions.
Coordinate escalations to technical, clinical, quality, and customer support teams, and track issues through clear ownership and next steps.
Collaborate with sales representatives and internal clinical, customer support, and technical teams to support customer transitions.
Gather customer feedback and share insights to improve onboarding processes, training materials, and internal coordination.
Maintain implementation plans, customer records, milestones, risks, outcomes, and handoff documentation in CRM or implementation management systems.
Organize customer visits and field activities across the assigned territory, manage travel expenses, and prepare required reports.

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