Senior Director, Client Strategy
New
C
Cro MetricsGrowth optimization
Location: Remote United States. Based in an eligible US state (see below). Cro Metrics is a U.S.-based remote company and is not able to hire in CA, AK, WA, OR, HI, NY, or NJ, or outside of the United States.Full-TimeDirector
Salary175,000 - 225,000 USD per year
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Job Details
- Experience
- 8+ years in client-facing strategy or services
- Required Skills
- People Management
Requirements
- Bring 8+ years of experience in client-facing strategy or services.
- Have owned a client book with retention and revenue accountability.
- Have experience working with VP-to-C-suite stakeholders.
- Have directly managed a client-facing team of individual contributors.
- Show examples of hiring, developing, and growing team members into larger roles.
- Have agency or consultancy services experience.
- Use AI tools such as ChatGPT, Claude, or Copilot hands-on in day-to-day work.
- Have experience getting a team to adopt AI tools.
- Demonstrate success scaling an integrated capability.
- Bring operational fluency in staffing models, margin management, prioritization, governance, and delivery excellence.
- Have recent hands-on client delivery experience without a large support layer.
- Be based in an eligible US state and able to travel up to 25%.
Responsibilities
- Own client health across a portfolio, surface risks early, drive mitigations, and prevent delivery breakdowns.
- Strengthen VP, SVP, and C-suite stakeholder relationships through clear outcomes and consistent follow-through.
- Drive renewals and expansion against a revenue target by translating results into growth plans and roadmaps.
- Contribute to new business through client relationships and partner with business development on pitches and positioning.
- Build operating standards, playbooks, templates, and repeatable delivery approaches for Integrated Growth Strategy.
- Partner with Product to incorporate Cro Metrics technology and IP into client engagements and relay client needs and feedback.
- Move repeatable administrative work to AI workflows and the nearshore team, with quality checks and clear handoffs.
- Lead AI adoption across planning, analysis, insight generation, documentation, and performance storytelling.
- Hire, coach, and retain Integrated Growth Strategists, developing senior strategists into future managers.
- Run client and internal operating cadences with staffing, utilization, and margin discipline.
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