Principal Product Designer, Onboarding
New
T
ToastRestaurant technology
US (remote)Full-TimePrincipal
Salary190,000 - 304,000 USD per year
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Job Details
- Required Skills
- FigmaPrototyping
Requirements
- Have shipped end-to-end onboarding or product adoption experiences, such as setup flows, guided workflows, feature tours, or progressive disclosure patterns.
- Design cohesive experiences across multiple surfaces and interaction modes, including transitions between self-service and human support.
- Have experience designing with AI as a core part of the experience, such as guided workflows, intelligent suggestions, or contextual assistance.
- Demonstrate strong visual design skills through a portfolio.
- Be able to prototype interactions, specify components, and work hands-on in Figma.
- Build conviction within product, engineering, and cross-functional leadership teams and drive adoption of new patterns beyond your immediate team.
- Understand business context for onboarding, including activation rates, time-to-value, feature discovery, and customer success outcomes.
- Use user research, usability testing, onboarding metrics, and customer feedback to inform design decisions.
- Be familiar with AI design tools such as Claude, V0, Replit, or similar tools.
- Provide case studies showing onboarding or product adoption work, cross-surface complexity, organizational influence, and research or testing that informed a design decision.
Responsibilities
- Define how restaurants experience onboarding across setup flows, business context configuration, feature adoption, and early product exploration.
- Establish onboarding pattern language for Toast teams and drive adoption across product and engineering.
- Design cohesive experiences across multiple surfaces and interaction modes, including transitions between self-service setup and human support.
- Shape onboarding experiences that balance self-service, AI-guided workflows, and human support.
- Set design direction through hands-on work in Figma, prototypes, and critique.
- Partner with onboarding, customer success, support, and go-to-market teams to reshape onboarding.
- Use user research, usability testing, onboarding metrics, and customer feedback to inform design decisions.
- Influence product, engineering, and cross-functional teams to adopt defined patterns.
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