Customer Success Manager
New
G
GensparkAI SaaS
Location: Japan_TokyoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level Korean and fluent English. English fluency is a must.
- Experience
- 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers.
- Demonstrate the ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal.
- Bring strong project management and organizational skills to manage multiple deployments simultaneously.
- Be comfortable leading EBRs with C-suite stakeholders and working through details with administrators.
- Have native-level Korean and fluent English; English fluency is required for daily work with global leadership.
- Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector or integration workflows is a plus.
- A background in AI, productivity, or knowledge-work SaaS is a plus.
Responsibilities
- Serve as the primary post-sales contact from signed contract through go-live and beyond.
- Lead end-to-end customer deployments, including guidance on SSO setup, connector configuration, and platform onboarding.
- Set expectations, timelines, and deliverables for stakeholders throughout implementation.
- Develop and execute tailored onboarding plans with sales, solutions engineering, support, and product.
- Build and execute joint success plans and EBRs to drive adoption and measurable business outcomes.
- Monitor customer health, adoption metrics, and satisfaction signals; identify risks and drive resolution.
- Partner with Account Executives on renewal and expansion conversations using customer context and success data.
- Guide customers on platform best practices, new features, and relevant use cases.
- Document and improve onboarding processes, playbooks, and best practices.
- Provide product feedback from the field and contribute to initiatives that improve customer value delivery.
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