English Customer Support Agent
5
5CACustomer support
Remote - Colombia; Remote - Costa Rica; Remote - El Salvador; Remote - Guatemala; Remote - Nicaragua; Remote - Panama; Remote - PeruFull-Time
Salary not disclosed
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Job Details
- Languages
- English at an advanced level (minimum C1).
- Required Skills
- TroubleshootingCustomer support
Requirements
- Speak and write English at an advanced level (minimum C1).
- Be located in Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru.
- Be willing to provide phone support.
- Have a dedicated quiet workspace located within your residence.
- Have internet speed of at least 15 Mb/s download and 15 Mb/s upload, with latency under 120 ms internationally.
- Have a computer with at least 8 GB RAM.
- Use Windows 11 (except S Mode) or macOS 13.0 or newer.
- Have a processor with a CPU Mark of at least 7368; Intel must be 8th generation or newer, or Ryzen 2nd generation or newer.
- Have an integrated graphics card.
- Have a smartphone suitable for two-factor authentication running Android 10.0 or newer or iOS 16.0 or newer.
- Customer service environment experience is a plus.
Responsibilities
- Provide customer service to customers of consumer electronics and e-commerce companies.
- Support customers through email, live chat, social media, and phone.
- Troubleshoot customer issues and help resolve them.
- Participate in assisted training to develop customer support skills.
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