Property Management Specialist
New
P
Pillar PropertiesProperty management
Remote – Philippines / India, 1 PM - 9 PM PST; schedule aligned with U.S. Pacific TimeFull-TimeJunior
Salary700 USD per month
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Job Details
- Languages
- Excellent written English
- Experience
- At least 2 years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Have a high school diploma or equivalent; a college degree or coursework is preferred.
- Have at least 2 years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field.
- Bring experience supporting U.S.-based customers or teams in a remote environment; this is preferred.
- Demonstrate excellent written English, including grammar, spelling, punctuation, and professional email communication.
- Have strong verbal communication skills and confidence handling customer conversations.
- Have intermediate proficiency in Microsoft Office 365, including Outlook, Word, Teams, and Excel.
- Experience with CRM platforms, Yardi, or property management software is an advantage.
- Be organized and able to manage multiple communication queues, properties, and deadlines.
- Use good judgment, empathy, and problem-solving skills when handling sensitive situations.
- Work independently, take ownership of tasks, and follow through without constant supervision.
- Be comfortable learning new software, following procedures, and escalating issues when necessary.
- Have reliable internet connectivity and a professional remote workspace.
- Be available to work a schedule aligned with U.S. Pacific Time.
Responsibilities
- Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels.
- Follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours.
- Resolve routine resident questions and escalate urgent, sensitive, or property-specific issues to the appropriate team.
- Maintain records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities in CRM systems.
- Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.
- Support onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and coordination with relevant teams.
- Track performance metrics, prepare recurring reports, document meetings, and record decisions and action items.
- Coordinate with property management, marketing, compliance, maintenance, operations, and IT teams.
- Identify opportunities to improve response times, workflows, customer satisfaction, and operational efficiency.
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