Telephonic Care Coach
New
H
HumanaHealthcare
United States, Core hours are primarily Monday–Friday, 8:00 AM–5:00 PM CST; operating hours are Monday–Friday, 8:00 AM–7:00 PM CST. May need to be flexible with work schedule based on business needs.Full-TimeJunior
Salary53,700 - 72,600 USD per year
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Job Details
- Languages
- Bilingual (English/Spanish)
- Experience
- 2 or more years of case management, medical case management, care coordination, or healthcare support experience.
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Have a bachelor’s degree in a health-related field, active Illinois LPN licensure, or the ability to obtain an IL LPN license.
- Have 2 or more years of case management, medical case management, care coordination, or healthcare support experience.
- Have comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
- Illinois residence is preferred.
- Bilingual English/Spanish ability is preferred.
- Certified Case Manager (CCM) certification is preferred.
- A master’s degree is preferred.
- Managed care experience is preferred.
- Experience with Medicare and Medicaid recipients is preferred.
- Experience with electronic case note documentation and documenting in multiple computer applications or systems is preferred.
- Experience with health promotion, coaching, and wellness is preferred.
- Knowledge of community health and social service agencies and additional community resources is preferred.
- Be available primarily Monday–Friday, 8:00 AM–5:00 PM CST, with flexibility based on business needs.
Responsibilities
- Manage members’ health issues telephonically using a variety of strategies, approaches, and techniques.
- Identify and resolve barriers that hinder effective care.
- Monitor patient care through assessments, data, and conversations with members.
- Use active care planning to ensure patients progress toward desired outcomes.
- Apply relevant professional concepts, standards, regulations, strategies, and operating standards.
- Follow established guidelines, procedures, and direction when managing work priorities.
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