Care Management Support Coordinator II
New
C
CenteneHealthcare care management
This is a remote position, and applicants must reside in Oklahoma.Full-TimeMiddle
Salary17.84 - 28.02 USD per hour
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Job Details
- Experience
- Requires 1 – 2 years of related experience.
- Required Skills
- Microsoft OfficeCustomer serviceComputer skills
Requirements
- Have a high school diploma or GED.
- Have 1–2 years of related experience.
- Reside in Oklahoma.
- Be available to work Monday through Friday, 8:00 AM to 5:00 PM.
- Have experience handling phone calls.
- Have strong computer skills.
- Be proficient in Microsoft Office applications.
- Demonstrate customer service skills, attention to detail, organization, and time management.
- Be able to work independently and take initiative.
Responsibilities
- Contact members by phone about care plan next steps, resources, scheduling questions, and ongoing education.
- Connect members with health plan and community resources to support customer care and service.
- Apply working knowledge of assigned health plans' activities and resources.
- Respond to member and provider inquiries, requests, and concerns, including explaining care plan procedures and protocols.
- Support member onboarding by sending welcome letters, correspondence, and program educational materials.
- Document and maintain non-clinical member records in accordance with state and regulatory requirements.
- Provide member records to providers as needed.
- Use knowledge of local benefits and resources to make referrals addressing Social Determinants of Health needs.
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