Client Services Manager I - Clinical
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American Specialty Health IncorporatedManaged health care
Listing locations: USA; Location base: USA, Monday through Friday, 8 A.M. to 5 P.M. PSTFull-TimeManager
Salary48,000 - 55,000 USD per year
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Job Details
- Experience
- Minimum two years’ experience in an equivalent client, account or project management position
- Required Skills
- Project ManagementMS OfficeAccount ManagementClient relationship managementCustomer support
Requirements
- Bachelor’s degree in a related field or equivalent experience; a high school diploma is required if using equivalent experience.
- At least two years’ experience in an equivalent client, account, or project management position.
- General experience providing high-level and complex customer support.
- Experience servicing managed health care plans (HMO, PPO, POS, and related plans) is preferred.
- Proficiency in MS Office.
- Experience with database management and spreadsheet creation and maintenance.
- Ability to organize, prioritize, multitask, and manage time effectively.
- Ability to analyze information, problems, issues, situations, and procedures to develop solutions.
- Ability to maintain strict confidentiality.
- Must be able to work from home in a designated work area with a stable internet connection of at least 50 Mbps download and 10 Mbps upload.
- Must be available to handle or return client calls Monday through Friday, 8 A.M. to 5 P.M. PST.
- Ability to travel within the facility, within the region, and nationally by car and plane as needed.
Responsibilities
- Handle service activities for existing client relationships and implement new programs.
- Act as the primary contact and client advocate for assigned clients.
- Lead implementation processes and provide day-to-day service for low- to medium-complexity programs.
- Create and distribute routine status reports and implementation work plans.
- Keep department executives informed of client issues and coordinate appropriate responses and resolutions.
- Document client interactions, activities, processes, and issue resolutions; track client issues in the CRM upon implementation.
- Coordinate client performance standard and joint operational committee meetings, and provide support for operational trainings.
- Engage client contacts proactively to assess client status, concerns, and expectations.
- Coordinate with internal staff and subject matter experts to resolve issues and manage customer expectations.
- Provide administrative support for health plan accounts and maintain key departmental documents.
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